Contact Information Policy

Last updated: August 1, 2026

This Contact Information Policy explains how customers may communicate with SinkBloom regarding orders, products, website use, returns, refunds, shipping, and other support matters.

Store Information

Store name: SinkBloom
Website: sinkbloom.store
Email: support@sinkbloom.store
Phone: (800) 509-9904
Business address: 15 Bd des Alliés, Québec, QC G1L 1X8, Canada
Established: 2022

Customer Support Inquiries

You may contact us regarding:

• Product information
• Order confirmation
• Address corrections
• Shipping and tracking
• Delayed or missing deliveries
• Damaged or defective products
• Incorrect items
• Returns and refunds
• Website accessibility
• Terms and policies
• General customer service

Information to Include

For order-related inquiries, please provide:

• Your full name
• Order number
• Email address used at checkout
• Product name
• Description of the issue
• Relevant photographs or videos

Providing complete information allows us to investigate your request more efficiently.

Response Time

We aim to respond within 1–2 business days.

Response times may be longer during weekends, public holidays, product launches, major promotions, or periods of high customer demand.

Please avoid sending multiple messages about the same issue within a short period, as this may delay the review process.

Telephone Support

Customers may contact us at (800) 509-9904.

Telephone availability may vary depending on operating hours, public holidays, and call volume. If your call is not answered, please email support@sinkbloom.store with your order details.

Return Address Notice

The business address listed on our website is provided for official contact purposes.

Do not return products to this address without prior approval. Approved returns may need to be sent to a designated processing location. Contact our customer support team before mailing any product.

Unauthorized returns may be refused, delayed, or returned to the sender.

Security Notice

SinkBloom will never request your complete payment card number, banking password, or account password by email or telephone.

For your security, do not send sensitive payment credentials through email.

Business Communications

Messages sent to SinkBloom should be lawful, respectful, and relevant to a genuine customer or business inquiry.

We reserve the right to limit communication involving threats, harassment, fraud, spam, impersonation, or unlawful content.