Shipping Policy

Last updated: August 1, 2026

This Shipping Policy explains how orders placed through sinkbloom.store are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

SinkBloom provides free standard shipping to supported destinations worldwide.

No standard shipping fee will be added during checkout. Remote regions, restricted destinations, or unusual delivery circumstances may require additional arrangements. We will contact you before processing an order if any exceptional shipping issue applies.

2. Order Processing

Orders are normally prepared for shipment after payment has been successfully authorized.

Processing may include:

• Payment verification
• Address confirmation
• Product inspection
• Packaging
• Inventory confirmation
• Handover to the shipping carrier

Orders placed on weekends or public holidays may begin processing on the following business day.

During peak seasons, promotions, or periods of high order volume, processing may take longer than usual.

3. Estimated Delivery Time

The estimated delivery time is generally 7–10 business days after dispatch.

This timeframe is an estimate and not a guaranteed delivery date. Delivery may take longer because of:

• Customs inspections
• International transportation delays
• Public holidays
• Severe weather
• Carrier disruptions
• Remote delivery locations
• Incorrect or incomplete addresses
• Failed delivery attempts
• Events outside our reasonable control

4. Shipping Destinations

We ship to many countries and regions worldwide.

Certain products or destinations may be restricted because of carrier limitations, local regulations, sanctions, import restrictions, or safety requirements.

If we are unable to ship your order, we will notify you and issue a refund for the affected items.

5. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review:

• Recipient’s full name
• Street address
• Apartment, unit, or suite number
• City
• Province, state, or region
• Postal or ZIP code
• Country
• Telephone number

Contact support@sinkbloom.store immediately if an address needs to be corrected.

We cannot guarantee that address changes can be completed after the order has entered processing or shipment.

6. Tracking Information

When tracking is available, tracking information will be sent to the email address provided during checkout.

Tracking updates may take several days to appear after shipment. International tracking may pause temporarily while a parcel is transferred between carriers or processed through customs.

A delay in tracking updates does not necessarily mean the shipment has stopped moving.

7. Split Shipments

Orders containing multiple products may be shipped in separate packages.

Packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional shipping fees for split shipments.

8. Customs, Duties, and Taxes

International shipments may be subject to customs procedures, import taxes, duties, brokerage fees, or other government charges.

Where such charges apply, responsibility may depend on the laws of the destination country. These charges are not controlled by SinkBloom and may not be included in the amount paid during checkout unless explicitly stated.

Customers are responsible for complying with applicable import requirements.

9. Delayed Shipments

If your order has not arrived within the expected timeframe, please review the tracking information and confirm that the delivery address is correct.

You may contact us at support@sinkbloom.store with your order number. We will review the shipment status and assist with the available next steps.

Carrier delays do not automatically indicate that a package is lost.

10. Lost Packages

A package may be considered lost after the carrier confirms that it cannot be located or after a reasonable investigation period has passed.

When a shipment is confirmed as lost, we may offer:

• A replacement shipment
• A refund
• Another appropriate resolution

The resolution will depend on the order circumstances and carrier investigation.

11. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery area
• Ask household members or neighbors
• Check with building management or reception
• Contact the local carrier
• Allow up to 48 hours, as some packages are scanned before final delivery

If the package remains missing, contact support@sinkbloom.store.

12. Damaged Packages

Please photograph any damaged packaging before opening it.

If the product inside is damaged, contact us promptly and include photographs of:

• The outer package
• The shipping label
• The internal packaging
• The damaged product

We will review the issue according to our Return and Refund Policy.

13. Refused or Unclaimed Packages

Packages refused by the recipient, left unclaimed, or returned after repeated failed delivery attempts may require additional review.

Customers may be responsible for delays or costs resulting from an incorrect address, failure to collect the package, or refusal without prior authorization, where permitted by law.

14. Contact Information

For shipping assistance, contact:

SinkBloom
Email: support@sinkbloom.store
Phone: (800) 509-9904
Address: 15 Bd des Alliés, Québec, QC G1L 1X8, Canada