Shipping policy
Thank you for shopping at SinkBloom.
We are committed to making your shopping experience convenient and transparent, from the moment you place an order until your picture frames arrive.
This Shipping Policy explains our shipping charges, delivery estimates, order processing, international shipping, and procedures for delivery-related concerns.
1. Free Worldwide Shipping
SinkBloom offers free worldwide shipping to destinations where delivery services are available and shipping is legally permitted.
There is no standard shipping charge for orders placed through our website.
Customers can enjoy complimentary shipping without a minimum purchase requirement.
The shipping cost for our standard shipping service is:
FREE — $0.00
Any applicable taxes, import duties, or other charges will be handled in accordance with the information provided at checkout and applicable law.
2. Estimated Delivery Time
Our stated delivery timeframe is:
7–10 Days
This estimate represents our expected delivery window under normal shipping conditions.
Delivery times may vary depending on the destination, carrier operations, customs clearance, local holidays, weather, and other transportation conditions.
The delivery estimate is not a waiver of any mandatory delivery obligation or consumer remedy provided by law.
Where a more specific delivery date is provided during checkout or in an order confirmation, that information will be relevant to the applicable delivery obligation.
3. Order Processing
Orders are prepared for shipment after payment and order information have been verified.
Processing activities may include:
Payment verification
Product availability confirmation
Order preparation
Protective packaging
Shipping documentation
Carrier handover
Processing times may vary depending on order volume and product availability.
We will communicate material delays when required.
The stated 7–10 day delivery timeframe is our overall delivery estimate rather than a separate processing period followed by an additional 7–10 days of transit.
4. Shipping Destinations
We offer worldwide shipping to destinations supported by our available shipping services.
Certain destinations may be affected by carrier restrictions, local import regulations, transportation disruptions, or other legal and operational limitations.
If we cannot fulfill an order to a particular destination, we will contact the customer and provide an appropriate resolution, including a refund when the order cannot be delivered.
We do not guarantee delivery to locations where shipment is prohibited by law.
5. Shipping Costs
Standard shipping is free.
Customers will not be charged a standard shipping fee at checkout.
If an optional premium shipping service is offered in the future, its cost and terms will be disclosed before purchase.
No additional shipping charge will be imposed without the customer's agreement.
6. Order Confirmation
After placing an order, customers should receive an order confirmation through the contact information provided during checkout.
Please review your confirmation carefully.
If you notice an incorrect shipping address, product selection, or contact detail, contact us as soon as possible.
Email:
support@sinkbloom.store
Include your order number and the information that needs to be corrected.
We will attempt to make changes before shipment when operationally possible.
7. Tracking Information
Tracking information will be provided when available for the selected shipping service.
Tracking updates may not appear immediately after a shipment is prepared or transferred to a carrier.
If tracking information is unavailable or does not update for an extended period, please contact our support team.
We can review the available shipping information and assist with an appropriate inquiry.
8. Packaging and Product Protection
Picture frames may contain delicate components such as glass, acrylic, decorative finishes, or fragile corners.
We aim to use appropriate packaging to protect products during transportation.
Customers should inspect their packages after delivery.
If an item arrives damaged, please contact us and provide relevant photographs if available.
We will review the issue and arrange an appropriate remedy under our Return & Refund Policy and applicable law.
9. International Shipping and Customs
International shipments may be subject to customs inspection and local import procedures.
Customs processing can affect delivery times.
Import duties, taxes, and other government charges may apply depending on the destination.
Where required, applicable charges and responsibility for payment will be disclosed before purchase.
Customers should review the information presented during checkout.
We will not impose undisclosed fees in violation of applicable law.
10. Shipping Delays
Although we aim to deliver orders within 7–10 days, unexpected delays can occur.
Possible causes include:
Severe weather
Customs inspections
Carrier disruptions
Public holidays
Transportation restrictions
Incorrect or incomplete delivery information
Circumstances outside our reasonable control
If your order is delayed, please contact our support team.
We will review the situation and provide available information.
Where delivery obligations cannot be fulfilled, customers may be entitled to cancellation, refund, or other remedies under applicable law.
11. Incorrect Shipping Addresses
Customers should provide complete and accurate shipping information during checkout.
Please verify the recipient's name, street address, apartment or unit number, postal code, city, province or state, country, and contact details.
If you discover an error after placing an order, contact us immediately.
We will attempt to update the information before shipment.
Once a package has entered the carrier network, address changes may not always be possible.
Any resolution will depend on the circumstances and applicable legal requirements.
12. Lost Packages
If tracking information indicates that your package is lost, or your order has not arrived within the applicable delivery period, please contact us.
We will investigate the issue using available shipping information.
If a package is confirmed lost before delivery, we will arrange an appropriate remedy, which may include replacement or refund.
Customers will not be required to accept responsibility for a shipment where that responsibility legally remains with SinkBloom.
13. Damaged Deliveries
If your picture frame arrives damaged, please contact:
support@sinkbloom.store
Provide your order number and a description of the damage.
Photographs of the product and packaging are helpful when available.
We will review your request and provide a suitable resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
14. Multiple-Item Orders
If you purchase multiple products in one order, they may be shipped together or separately depending on availability and fulfillment arrangements.
Where items are shipped separately, delivery dates may differ.
Standard shipping remains free for eligible orders.
If an order is divided into multiple shipments, no additional standard shipping charge will be imposed.
15. Delivery Confirmation
A shipment may be marked as delivered by the carrier.
If you cannot locate a package marked as delivered, please contact us.
We may review the carrier's delivery information and investigate the circumstances.
Customers should not assume that a carrier's delivery status automatically eliminates their rights.
Responsibility for delivery will be determined under applicable law and the facts of the shipment.
16. Returns After Delivery
If your purchase does not meet your expectations, SinkBloom offers free returns within 30 days of delivery for eligible products.
Please review our Return & Refund Policy for complete instructions.
Contact our support team before sending a return.
We will provide the applicable return arrangements.
17. Customer Support
For shipping questions, delivery concerns, or order assistance:
SinkBloom
Website: https://sinkbloom.store
Email: support@sinkbloom.store
Phone: (800) 509-9904
Address:
15 Bd des Alliés
Québec, QC G1L 1X8
Canada
Thank you for choosing SinkBloom.
We look forward to helping you bring your favorite memories home.