Refund policy

Return & Refund Policy

Last updated: August 1, 2026

Thank you for shopping at SinkBloom. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains the conditions and procedures for returns, refunds, damaged products, incorrect items, and order cancellations.

1. Thirty-Day Return Period

We accept eligible return requests submitted within 30 days of the date your order is delivered.

To qualify for a return, the item should be:

  • In its original condition
  • Unused or only inspected as reasonably necessary
  • Free from damage caused after delivery
  • Returned with its original packaging, accessories, and components
  • Accompanied by valid proof of purchase

Please contact us before returning any item. Products returned without prior authorization may be delayed, refused, or sent back to the customer.

2. Free Returns

SinkBloom provides free return shipping for approved returns submitted within the 30-day return period.

After your return request is approved, we will provide the appropriate return instructions. Depending on your location, this may include a prepaid return label, a designated return address, or an alternative return solution.

Do not send your return to the address shown on the package or website unless our customer support team specifically instructs you to do so.

3. How to Request a Return

To begin a return, contact us at:

Email: support@sinkbloom.store

Please include:

  • Your full name
  • Your order number
  • The email address used for the purchase
  • The name of the item you wish to return
  • The reason for the return
  • Clear photographs or videos when the item is damaged, defective, or incorrect

Our customer support team will review your request and provide further instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is damaged, defective, incomplete, or different from what you ordered. We may request photographs of the item, packaging, shipping label, and any visible damage to verify the issue.

After reviewing the information, we may offer an appropriate resolution, including:

  • A replacement
  • A full refund
  • A partial refund
  • Another reasonable solution agreed upon with the customer

Approved resolutions for damaged, defective, or incorrect products will not require the customer to pay additional shipping fees.

5. Non-Returnable Items

Certain products may not qualify for return when:

  • The return request is submitted more than 30 days after delivery
  • The product has been intentionally damaged or misused
  • The item shows excessive wear caused by the customer
  • Parts, accessories, or original components are missing
  • The product was modified, altered, or repaired without authorization
  • The item was returned without prior approval
  • The item presents a hygiene or safety concern after use

These restrictions do not limit any rights available to you under applicable consumer protection laws.

6. Refund Processing

Once we receive and inspect your approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method used during checkout. Refund processing generally takes 3–10 business days after approval, depending on your bank, card issuer, or payment provider.

Shipping fees are not deducted from approved refunds because SinkBloom provides free worldwide shipping.

7. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing delays may occur.
  4. Email support@sinkbloom.store if the refund still does not appear.

We will assist you in reviewing the refund status.

8. Exchanges

We do not guarantee direct exchanges for every product or destination.

When an exchange is available, our customer support team will provide instructions. In some cases, the fastest solution may be to return the original item for a refund and place a new order.

9. Order Cancellations

Orders may be canceled before they enter processing or shipment.

Please contact us as soon as possible at support@sinkbloom.store. We cannot guarantee cancellation after an order has been processed, packed, or shipped.

If the order has already shipped, you may request a return after receiving it.

10. Refused or Unclaimed Deliveries

Customers are responsible for providing accurate delivery information and accepting delivery when required.

If a shipment is refused, abandoned, or returned because it was not collected, we will review the situation before issuing a refund. Additional costs caused by an incorrect address, repeated failed delivery attempts, or refusal without prior authorization may affect the available resolution where permitted by law.

11. Consumer Rights

This policy is intended to provide clear and fair return options. Nothing in this policy excludes or limits any mandatory consumer rights that apply in your country, province, state, or territory.

12. Contact Information

For return or refund assistance, contact:

SinkBloom
15 Bd des Alliés
Québec, QC G1L 1X8
Canada

Email: support@sinkbloom.store
Phone: (800) 509-9904