Refund policy
Thank you for shopping at SinkBloom.
We want you to feel confident when purchasing picture frames and decorative photo displays from our store.
If your order does not meet your expectations, we are here to help.
This Return & Refund Policy explains how returns, refunds, damaged products, incorrect orders, and related requests are handled.
By purchasing from https://sinkbloom.store, you acknowledge that you have had the opportunity to review this policy.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Our 30-Day Free Return Policy
SinkBloom offers free returns within 30 days of delivery.
You may request a return for an eligible product within 30 calendar days after receiving your order.
We understand that a picture frame may look different in person or may not fit your intended decorating space.
Our return policy is designed to give you time to inspect your purchase and decide whether it meets your expectations.
There is no return shipping charge for returns covered by this policy.
We do not charge a restocking fee.
To begin a return, please contact:
support@sinkbloom.store
Include your order number and a brief description of your request.
2. Return Eligibility
To qualify for a return under our standard 30-day policy:
The return request must be submitted within 30 days of delivery.
The product must be returned with its original components and accessories.
The item should be reasonably protected during return shipping.
The customer must follow the return instructions provided by our support team.
You may inspect the product in a reasonable manner to determine whether it meets your expectations.
We recommend retaining the original packaging whenever possible, as picture frames may contain delicate materials that require protection during transportation.
Original packaging is not mandatory where requiring it would conflict with applicable consumer rights.
Products that are defective, damaged, or incorrectly supplied will be handled in accordance with applicable law and the provisions below.
3. How to Request a Return
To initiate a return:
Step 1: Contact Customer Support
Email support@sinkbloom.store within 30 days of receiving your order.
Step 2: Provide Your Order Details
Include your order number, the email address associated with your purchase, and the product you wish to return.
Step 3: Receive Return Instructions
Our support team will review your request and provide the applicable return address, shipping label, or other return arrangements.
Step 4: Prepare Your Package
Carefully package the item to protect the frame, corners, glass or acrylic components, and other delicate parts.
Step 5: Send Your Return
Follow the instructions provided by our team.
Do not send products to our business address unless we have specifically confirmed that it is the correct return destination.
Unauthorized returns may be delayed because the receiving location may not be equipped to process them.
4. Free Return Shipping
SinkBloom covers the return shipping cost for returns accepted under our 30-day policy.
Customers are not required to pay a return shipping fee for eligible returns.
Depending on the destination and available carrier services, we may provide a prepaid shipping label or arrange another no-cost return method.
If a prepaid return method is unavailable, please contact us before purchasing return postage.
We will provide instructions for an appropriate no-cost return arrangement.
Return shipping costs should not be incurred without prior authorization.
5. Damaged or Defective Products
Picture frames can be delicate, and we understand how disappointing it can be to receive a damaged item.
If your order arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible.
Email:
support@sinkbloom.store
Include:
Your order number
A description of the problem
Photographs of the product and damaged areas, if available
Photographs of the packaging, if relevant and available
Photographs help us assess the issue, but we will not impose an unreasonable evidence requirement that overrides your statutory rights.
After reviewing the circumstances, we will provide an appropriate remedy, which may include a replacement, repair where appropriate, or refund.
Your rights under applicable consumer protection laws remain unaffected.
6. Incorrect Items
If you receive a product that differs from the item you ordered, please contact our support team.
Provide your order number and explain the discrepancy.
We will review the order and arrange an appropriate solution at no additional cost to you.
Depending on the circumstances, this may include sending the correct item or providing a refund.
If we require the incorrect product to be returned, we will provide a free return arrangement.
7. Refund Eligibility
A refund may be issued when:
An eligible product is returned under our 30-day policy.
An order is canceled before shipment and cancellation is possible.
A product is unavailable and the order cannot be fulfilled.
An item arrives damaged or defective and a refund is the appropriate remedy.
An incorrect product is delivered and a refund is the agreed resolution.
A refund is otherwise required by applicable law.
For an approved return, we will refund the applicable purchase amount, including any charges that must be refunded under law.
Because our standard shipping is free, there is no standard outbound shipping charge to deduct.
We do not charge a restocking fee for eligible returns.
8. Refund Processing
Once an eligible return has been received and reviewed, or once a refund has otherwise been approved, we will initiate the refund promptly.
Refunds will ordinarily be issued to the original payment method.
The time required for funds to appear in your account may depend on your bank, payment provider, and card issuer.
If a refund is delayed after confirmation, please contact your payment provider or our customer support team.
We will comply with any shorter refund deadline required by applicable law.
We will never require you to accept store credit instead of a monetary refund when a monetary refund is required by law or provided under this policy.
9. Exchanges
If you would prefer a different picture frame, size, or color, please contact us.
Where an exchange is available, our team will explain the process.
Product availability may vary.
If the requested replacement is unavailable, we can assist with a return and refund under this policy.
Exchanges do not reduce any mandatory rights concerning defective or incorrectly supplied products.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to cancel the order before it enters the shipping process.
If the order has already shipped, cancellation may no longer be possible through our standard fulfillment process.
You may still request a return after delivery under our 30-day return policy.
Any statutory cancellation rights remain unaffected.
11. Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us.
We will review the available shipping information and investigate the issue with the relevant shipping provider where appropriate.
If a package is confirmed lost before delivery, we will arrange an appropriate resolution, including replacement or refund where required.
Customers will not be required to bear responsibility for a shipment that the seller remains legally responsible for delivering.
12. International Returns
Our free 30-day return policy applies to eligible orders shipped internationally.
Please contact us before returning a product from outside Canada.
Our team will provide the applicable return instructions and available shipping arrangements.
Do not independently send an international return without instructions, as this may result in unnecessary customs charges or delivery complications.
We will provide a no-cost return method for returns covered by our policy.
13. Consumer Protection Rights
This policy is intended to supplement, not replace, consumer rights provided by applicable law.
Customers may have additional rights concerning defective products, misrepresentation, delivery failures, cancellations, and refunds.
Where applicable law provides greater protection than this policy, the mandatory legal requirements will prevail.
14. Contact Information
For return and refund assistance:
SinkBloom
Website: https://sinkbloom.store
Email: support@sinkbloom.store
Phone: (800) 509-9904
Business Address:
15 Bd des Alliés
Québec, QC G1L 1X8
Canada
Thank you for choosing SinkBloom.
We appreciate your trust and are committed to helping you shop with confidence.