Terms of service

Welcome to SinkBloom.

These Terms of Service govern your access to and use of https://sinkbloom.store, including browsing our website, purchasing products, and interacting with our services.

The website is operated by SinkBloom, located at 15 Bd des Alliés, Québec, QC G1L 1X8, Canada.

Throughout these Terms, the words "we," "us," and "our" refer to SinkBloom.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Please read them carefully.

Nothing in these Terms excludes or restricts mandatory consumer protection rights.

1. Overview of Our Services

SinkBloom is an online store specializing in picture frames, photo collage frames, gallery wall displays, and related decorative home products.

We provide customers with access to product information, online ordering, payment processing, shipping, customer support, and return services.

Our website is intended to provide a convenient shopping experience for customers in Canada and other supported international destinations.

We reserve the right to update our product collection and website features from time to time.

2. Eligibility and Website Use

You must have the legal capacity to enter into a purchase agreement under the laws applicable to you.

You agree to use our website only for lawful purposes.

You must not use the website to:

Engage in fraudulent transactions.
Submit false or misleading information.
Interfere with website security.
Distribute malicious software.
Attempt unauthorized access to our systems.
Violate applicable laws or the rights of other users.

We may take reasonable steps to prevent fraudulent activity or misuse of our services.

3. Product Information

We make reasonable efforts to present accurate descriptions, photographs, dimensions, colors, and other product details.

Our products may include different frame sizes, finishes, photo capacities, and mounting configurations.

Customers should carefully review the product description before placing an order.

Product colors may appear slightly different depending on screen settings, lighting conditions, and display technology.

Any material difference between the product supplied and its description will be addressed in accordance with our Return & Refund Policy and applicable law.

We do not guarantee that every product will remain available indefinitely.

4. Product Availability

Products displayed on our website are subject to availability.

We may update inventory, discontinue products, or introduce new designs.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution.

We will not substitute a materially different product without the customer's agreement.

If an order cannot be fulfilled, we will provide a refund as required by applicable law.

5. Pricing

Product prices are displayed on our website and may be updated from time to time.

The applicable price will be shown during checkout before the customer submits an order.

Prices may be displayed in different currencies depending on website settings and customer location.

Currency conversion charges imposed by a customer's bank or payment provider are outside our control.

Applicable taxes, duties, or other charges will be disclosed during checkout where required and reasonably determinable.

We reserve the right to correct pricing errors, subject to applicable consumer protection laws and contractual obligations.

We will not impose additional charges without the customer's authorization.

6. Orders and Acceptance

When you place an order, you agree to provide accurate billing, shipping, and contact information.

After checkout, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order and does not eliminate any cancellation or refund rights provided by law.

We may review orders for suspected fraud, payment issues, or product availability.

If an order cannot be accepted or fulfilled, we will notify you and provide an appropriate refund for any payment collected.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Available payment methods may vary by location and website configuration.

Payment transactions may be processed by independent payment service providers.

We do not guarantee the availability of a particular payment method at all times.

Customers are responsible for ensuring that their payment information is accurate and that they are authorized to use the selected payment method.

8. Shipping and Delivery

SinkBloom offers free worldwide shipping to supported destinations.

Our stated delivery timeframe is 7–10 days.

Actual delivery times may vary due to customs processing, local transportation conditions, carrier disruptions, remote destinations, or other circumstances outside our reasonable control.

The estimated delivery timeframe is not a waiver of any legally required delivery deadline.

If delivery cannot be completed within the applicable legal timeframe, customers retain their rights under applicable consumer protection laws.

Please refer to our Shipping Policy for additional information.

9. International Orders

International orders may be subject to import procedures, customs inspections, or destination-specific restrictions.

Any applicable duties, taxes, or other charges will be handled in accordance with the information disclosed at checkout and applicable law.

Customers are responsible for providing accurate shipping information and cooperating with lawful customs requirements.

We will not impose undisclosed charges in violation of applicable consumer protection rules.

10. Returns and Refunds

SinkBloom provides free returns within 30 days of delivery for eligible products.

Our Return & Refund Policy explains the return process, refund arrangements, damaged products, incorrect items, and related matters.

Customers should review that policy before making a purchase.

Nothing in our return procedures limits any mandatory legal rights.

11. Order Cancellations

Customers who wish to cancel an order should contact support@sinkbloom.store as soon as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has shipped, customers may use our return process after delivery.

Cancellation rights provided by applicable law remain unaffected.

12. Intellectual Property

The SinkBloom website, including its original written content, branding, layout, graphics, and other materials owned by us, is protected by applicable intellectual property laws.

Certain product photographs, descriptions, and other materials may belong to their respective owners or licensors.

You may use our website for personal, noncommercial shopping purposes.

You may not reproduce, distribute, or commercially exploit protected website materials without permission from the relevant rights holder.

Nothing in these Terms transfers ownership of intellectual property to customers.

13. Third-Party Services

Our website may use third-party services for payment processing, website hosting, shipping, analytics, or other operational functions.

These providers may have separate terms and privacy practices.

We are not responsible for the independent content of external websites that we do not operate.

However, the use of third-party service providers does not remove responsibilities that applicable law places on SinkBloom.

14. Customer Information and Privacy

We collect and process customer information for legitimate business purposes, including order fulfillment, customer support, payment processing, and website operation.

Our handling of personal information is described in our Privacy Policy.

Customers should review that policy to understand how their information is collected, used, disclosed, retained, and protected.

We will comply with applicable privacy and data protection requirements.

15. Website Availability

We make reasonable efforts to keep our website accessible and functioning properly.

However, website access may occasionally be interrupted by maintenance, technical problems, network issues, or circumstances beyond our control.

We may update website features and correct technical errors when necessary.

We do not guarantee uninterrupted website availability.

This provision does not limit any legal remedy available to customers.

16. Limitation of Liability

To the extent permitted by applicable law, SinkBloom is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

In particular, these Terms do not limit mandatory rights or remedies concerning defective products, contractual obligations, misleading representations, personal injury, or other matters protected by applicable law.

Any limitation of liability will apply only to the extent legally enforceable.

17. Prohibited Conduct

Customers must not attempt to compromise website security, interfere with transactions, submit fraudulent orders, or misuse customer service channels.

We may investigate suspected violations and take proportionate action where legally permitted.

We may also cooperate with lawful requests from competent authorities.

18. Changes to These Terms

We may update these Terms to reflect changes in our business, services, or applicable legal requirements.

The updated version will be published on our website with a revised date.

Changes will not retroactively reduce rights arising from an existing purchase where doing so would be prohibited by law.

Customers should review the Terms periodically.

19. Governing Law

These Terms are governed by the laws applicable to SinkBloom in Québec, Canada, subject to mandatory consumer protection rules and any other laws that cannot legally be excluded.

Nothing in this section deprives customers of mandatory protections available in their place of residence.

Any dispute will be handled through the procedures and courts having jurisdiction under applicable law.

20. Contact Information

If you have questions regarding these Terms, please contact:

SinkBloom

Website: https://sinkbloom.store

Email: support@sinkbloom.store

Phone: (800) 509-9904

Address:

15 Bd des Alliés

Québec, QC G1L 1X8

Canada

Thank you for shopping with SinkBloom.